Privacy Policy

Segments Cloud Hash FZ-LLC is responsible for the personal data processed through this website and related lead forms. For Germany and Europe inquiries, contact sales.de@segments.ae.

We process the information you submit through contact, hosting, checkout, cloud-mining, and account forms, including name, company, email, phone number, region, order details, and messages.

For advertising and site performance, we may process technical data such as page URL, referrer, device type, approximate location, cookie identifiers, Google click IDs, and conversion events.

We use this data to answer inquiries, prepare quotes, process orders, provide support, prevent fraud, measure campaign performance, and improve the website.

• Contract and pre-contract communication for quotes, orders, hosting, and support.
• Legitimate interests such as fraud prevention, analytics, operational reporting, and product improvement.
• Our legitimate interest in understanding how the site is used and in measuring our advertising.

Google Tag Manager, Google Analytics, Google Ads, Meta, TikTok, Snap, Leadfeeder, Microsoft Clarity and Segments Growth measure which pages are used and how visitors move through them (Clarity records sessions), and which campaigns bring enquiries and orders. A random visitor id from our session cookie links your visits and the enquiries you send, and your account id is added once you sign in. Payment pages load none of these tools. You can block them with your browser settings or a content blocker, and manage Google ads in your Google account.

If you visit from the European Economic Area, the UK or Switzerland, or we cannot tell where you are visiting from, none of these tools load until you accept in the cookie banner, and you can change your choice at any time under "Cookie settings" in the footer. Until you accept we set no cookies about where you came from, and no visitor id unless you put something in the cart; once you accept, the cookies about where you came from last 90 days. Your choice stays in a cookie named segments_consent for 180 days, and your country, worked out from your IP address, in a cookie named segments_country for 30 days. If you send an enquiry without accepting, it reaches us with the campaign named in the address of the page, if any, and no ad click id. Visitors from elsewhere are not asked, and the tools run on every visit.

Your browser keeps a short list of what you looked at on this site: the last 20 pages, the miners and hosting centres you opened, the last setting of the hosting calculator and your quiz answer. It is about 2 KB, stays in your browser and is never sent to us while you browse. We use it to offer a useful next step, such as picking up where you left off or comparing the miners you viewed. It is deleted after 60 days, or when you click "Forget my browsing on this site" in the footer.

When you send us an enquiry you can tick "Include the pages I looked at". Only then does that list reach our sales team, as part of your enquiry.

When you tap a WhatsApp button, the message you are about to send ends with a reference code such as SG-7K3QM. We keep that code with the page you were on and the text of that message, with no identifier for you, so that the sales desk can see what you were looking at once you send it. A "Send this to your partner" link holds only the figures you chose to share, with their date. If you ask for emails when an estimate moves, we keep your address with that estimate until you stop them; every email carries a one-click stop link. When you sign in or open your dashboard, a cookie named segments_client marks this browser as a client's for a year, so the site shows you client notes (your renewal date, adding to your rack) rather than first-visit ones; it holds no identifier. Hosting clients get a statement email on the first of each month with their machines' figures from the hosting ledger, and a one-time email when a machine of theirs first comes online; one click in either stops it, and both can be switched on the dashboard. For that, the site keeps a record of each machine on a client's rack and the time it first came online.

Separately, the site counts how often each of these suggestions is shown, used and closed, per day and section of the site, with no identifier for you.

We use service providers for hosting, analytics, advertising measurement, email, payments, CRM, and customer support. Data may be processed outside your country when needed to provide the service, subject to appropriate contractual safeguards.

We keep personal data only as long as needed for the purposes above, legal obligations, dispute handling, and accounting records. You may request access, correction, deletion, restriction, portability, or object to processing by contacting support@segments.ae.

When you message our Facebook Page or Instagram account, we receive your name, username, profile picture, the ID Meta gives you for our Page or account, and your messages. Our sales team uses these to answer you and to keep a record of your enquiry. Segments Cloud Hash FZ-LLC is responsible for this data. New-enquiry alerts, which can include your message, go to our internal Slack and WhatsApp channels.

To have your messages and details deleted, email support@segments.ae and tell us your name on Facebook or Instagram, or your username. We will delete them within 30 days, unless we must keep them for legal or accounting reasons.